GENERAL MANAGER

Morristown, IN

Service Crane Company, a full service material handling company specialized in overhead cranes and hoists, is looking for a general manager to help support our growing business. Our team is an integral part of the material handling industry. As a member of the team, you will work closely with outside sales and operations to identify and qualify new leads.

Mark Thomas of Service Crane Company in safety glasses, a blue hard hat, and a polo shirt working with a technician who is wearing safety glasses and a white hard hat

Job Description:

Increase sales and develop new customers while maintaining gross profit.
Manage and develop sales staff – Work with personnel at different levels of technical and sales knowledge/experience. – Training in both technical and sales strategies. Hire, train, retain both inside and outside sales personnel.
Improve customer service/experience
Lead sales meetings, regular staff meetings, training/information sessions
Support outside sales staff in meeting customer needs
Work with customers, sales, and operations to create a partnership where we take care of all the customers’ cranes and hoist needs.
Develop/implement strategies to sell more onsite service contracts
Develop processes/procedures to help – Standardize quoting and make it as efficient and accurate as possible. – Utilize tools like Salesforce, InspectAll and Sage – Improve communication with inside/outside sales, service/ops, and customers.
Work with salespeople to close large sales and set up new customers.
Work with marketing to develop newsletters, email and print marketing pieces, and advise on updates/changes to the website. Help write and review content prior to it being published.

Qualifications:

Be able to type an average of 55 wpm
Have a professional appearance & positive attitude
Be organized and detail oriented
Possess time management skills
Be able to multi-task in a fast paced environment
Exercise good judgment
Have exceptional work attendance
Have a sense of urgency in completing tasks and a commitment to do whatever it takes to get the job done right.
Excellent communication skills, both verbal and written
Ability to multitask in a fast-paced environment
A commitment to completing tasks correctly and on-time
Proficiency in Microsoft Office suite