Customer Service Representative

Inside Sales | Morristown, IN

Service Crane Company, a full service material handling company specialized in overhead cranes and hoists, is looking for an inside sales/customer service representative to help support our growing business. Our sales team is an integral part of our strategy to build a successful sales pipeline. As a member of the team you will work closely with outside sales and operations to identify and qualify new leads.

Experience in Customer Service or Inside Sales is preferred*

Mark Thomas of Service Crane Company in safety glasses, a blue hard hat, and a polo shirt working with a technician who is wearing safety glasses and a white hard hat

Job Description

  • Receive and respond to customer requests via phone and email
  • Use portals and price sheets to obtain pricing and info for suppliers and contractors
  • Prepare quotes for parts, equipment and/or service, following up as necessary
  • Issue purchase orders to suppliers/contractors
  • Maintain Excel spreadsheets
  • Start jobs, then follow them through to completion
  • Work with service and installation coordinators to schedule work at customers’ facilities
  • General office duties, including answering the phone, filing, data entry, etc.
  • Support outside sales staff in meeting customer needs

Applicants Must

  • Have excellent communication skills, both verbal and written
  • Be highly organized and detail-oriented
  • Have the ability to multitask in a fast-paced environment
  • Commit to completing tasks correctly and on-time
  • Be proficient in Microsoft 365

Education and/or Experience

  • Administrative experience (or experience in inside sales/customer service) preferred


  1. Medical, Dental, Vision, vacation, and holidays
  2. Contributions to Simple IRA

Completed applications can be sent to [email protected] Potential candidates will be contact via phone or email.