Customer Service Representative

Inside Sales | Morristown, IN

Service Crane Company, a full service material handling company specialized in overhead cranes and hoists, is looking for an inside sales/customer service representative to help support our growing business. Our sales team is an integral part of our strategy to build a successful sales pipeline. As a member of the team you will work closely with outside sales and operations to identify and qualify new leads.

Experience in Customer Service or Inside Sales is preferred*

Mark Thomas of Service Crane Company in safety glasses, a blue hard hat, and a polo shirt working with a technician who is wearing safety glasses and a white hard hat

Job Description

Receive and respond to customer requests via phone and email
Use portals and price sheets to obtain pricing and info for suppliers and contractors
Prepare quotes for parts, equipment and/or service, following up as necessary
Issue purchase orders to suppliers/contractors
Maintain Excel spreadsheets
Start jobs, then follow them through to completion
Work with service and installation coordinators to schedule work at customers’ facilities
General office duties, including answering the phone, filing, data entry, etc.
Support outside sales staff in meeting customer needs